Hospitality & Tourism 

Reservation, Events and Travel Agent Assistant


Tourism, Travel, Bookings, Customer service, Internship

Career Field

Hospitality & Tourism 

Job Type

Internship Programme


South Africa



Reservation, Events and Travel Agent AssistantReservation, Events and Travel Agent Assistant

The Host Organisation

A popular youth backpacking lodge that provides high-quality accommodation and meaningful travel experiences.

Roles and Responsibilities

The intern will spend time at the front desk of the backpackers welcoming guests, making new reservations, managing current bookings and providing general guidance and assistance. The intern will also assist with the travel department booking tours and activities, creating customised trips and providing travel advice. Other responsibilities will include planning and facilitating events, attending team meetings, assisting with the creation of staff rotas and general administration.


Highly organised Fluent and English. A basic level of additional languages would be beneficial Confident telephone manner Ability to work well under pressure Previous experience in customer service would be beneficial

Skills Acquisition

Time management and the ability to prioritize tasks Teamwork and cultural awareness Customer service Interpersonal communication Conflict resolution and problem-solving Sales

Benefits to Intern

Gain hands-on experience in a vibrant, fun and exciting work environment Work alongside and learn from people from different backgrounds and cultures Gain an in-depth understanding of South African culture and history Experience the Western Cape through educational and adventure trips Gain experience to add to your CV in customer service, hospitality, events, travel and tourism

Schedule & Compensation

Full-time temporary role with expectation of 37.5 hours work per week. Summer placement of 8-12 weeks with some flexibility and potential to extend Internship completed on an unpaid basis.



Please note that this position is offered as part of a comprehensive professional internship programme which has a fee. We offer lots of opportunities in this career area as part of our internship programme.

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Key programmes features

You are here for your development, your career and ultimately your future. You need to nail it when choosing a provider and a programme. So here's our offering in a nutshell.

Choice of programmes

We offer several programme options to suit different budgets

Choose your level of support and independence

Pay only for what you need from your trip

Programme fee starts at GBP £396 (USD $495)

Unlimited duration. No extra fee

Stay for any amount of time that you need and the price you pay for your programme does not change.

Total flexibility and control over your stay duration

You're free to change your itinerary whilst you're here, no hassle.

Unique guarantees

You won’t pay a penny unless we can offer you your ideal internship. Get 100% back if you’re not 100% happy after our placement search.

Your needs and preferences always come first

You're in total control of your experience

You won't get a 'cookie cutter' experience with us.

Four unique promises underpin our services. See them.

Focus on the skills you need.

Not only do you choose your industry, but also choose the exact skills you want to develop within that industry. Communication, negotiation, political negotiation. Just say!

We have a huge network of host organisations that allow us to find your match with unbeatable accuracy.

Our unique application provides you with the opportunity to highlight the skills you need to develop.

Our placement search is totally driven by your personal requirements.

Download and read a free guide.

13 Essential Insights for a Fulfilling and Safe Internship in Cape Town


What are others saying?

See a selection of ratings and quotes below from our alumni; you can click through to their full interview and detailed rating by clicking below.

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